Frequently Asked Questions
How much work needs to be done on my part?
Very little at all. All you need to provide us with is your information and we will take care of everything else. We will meet with you to gather any ideas of what you would like the site to look like, but other than that, we take care of all design processes that go into creating the site. You don't need any knowledge of the internet for us to create a web presence for you.
I don't use the internet often, how would it benefit my business?
Even though you may not use the internet on a regular basis, chances are good that your potential & existing customers do. Your website can save time for your clients & yourself by providing answers to their questions & by showing them examples of your quality work &/or products.
Payment: Do I have to pay in full?
No. We will meet with you at no charge to discuss the package which best fits your business needs. Once we decide on a design package, we will schedule a time for the first 1/2 payment to be made & on that day we will meet again to sign a contract. At the signing, 1/2 of the total cost (tax included) will be due, the remaining 1/2 will be due 30 days from then.
Why 30 days between payments?
We realize moving to the web is an important step for your business & we want to ensure you are completely satisfied with all aspects of the design. Once the contract is signed, we will begin work on your site, to be evaluated & discussed for the next 30 days until the "Go Live" date, when the site will we available on the internet.
Do we need to wait 30 days to "Go Live"?
Absolutely not, if at any time between the contract signing & the "Go Live" date, you feel the site is ready to be made accessible on the internet, we will do so on your request. This is your business & we want to ensure you involved as much as you want during the site design.
What is "Domain Registration"?
Your domain is www.yourbusinessname.com & we will hand all aspects of the registration for you.
Who will be able to access my website?
Anyone who has access to the internet will have access to your website, so your business will go global on the "Go Live" date.
E-commerce Related Questions
How does it work?
We strive to ensure that the entire design process requires little work on your part & the same goes for our e-commerce system. We will help you set up an account with Pay-Pal, which is no additional cost to our e-commerce package. Once this account is created, you will be able to accept credit card payments directly into your business bank account. Your customers will be able to click on buttons "Add to Cart" & "View Cart" & when clicked, they will be sent to their shopping cart. Once at their shopping cart, they will be able to adjust the quantity, remove items, and view the total & individual item prices. From the shopping cart they can also choose to "Continue Shopping", which will bring back to your site, or to "Checkout", which will walk them through the payment process.
How will I know when someone purchases an item & which item they purchased?
All items will be assigned buttons specific to the item numbers you will provide us with (can be as simple as 1, 2, 2a, etc.) When someone purchases an item(s), you will be sent an email confirming the item purchased, amount of sale, and their shipping information.
What will I be responsible to do?
Again, all we ask you to provide us with is information. With e-commerce, we will need to get an item number, price, & description for each product. Remember the more informaton your provide us with, the more informed your customers will be & will likely cut down on the amount of phone calls you get. We will break down the entire process when we meet with you, to make sure this requires as little effort on your as possible. All shipping information will be provided to you by your customers & shipping can be included in the price. You will be responsible to have the item(s) shipped.
How can e-commerce benefit my business?
Think of your business as open worldwide, 24 hours a day and 365 days a year, all without the overhead of keeping a store open. Purchases can be made as you sleep! The only thing you need to do is ship it!!